Privacy Policy

Last Updated: May 20, 2026

Welcome to Senyum CRM (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, website, application, and related platforms (“Services”).

By accessing or using our Services, you agree to this Privacy Policy.

1. Information We Collect

a. Personal Information

Information you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Company name
• Billing information
• Account credentials

b. Customer Data

As a CRM platform, users may upload or manage customer-related data, including:

• Contact information
• Chat history
• Notes and activity logs
• Sales and transaction records
• Uploaded files or documents

c. Automatically Collected Information

When using our Services, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Usage statistics
• Cookies and tracking data

2. How We Use Information

We use collected information to:

• Provide and maintain our Services
• Improve platform performance and user experience
• Process payments and subscriptions
• Respond to customer support requests
• Send important notifications and updates
• Monitor security and prevent fraud
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell personal data.

We may share information with:

• Trusted third-party service providers
• Payment gateways
• Cloud hosting providers
• Legal authorities when required by law
• Business partners necessary for platform operations

All third parties are expected to maintain confidentiality and appropriate security standards.

4. Data Retention

We retain information only as long as necessary to:

• Provide Services
• Fulfill contractual obligations
• Resolve disputes
• Comply with legal requirements

Users may request deletion of their data, subject to applicable laws and operational requirements.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information against:

• Unauthorized access
• Loss or misuse
• Alteration
• Disclosure

However, no electronic transmission or storage system is completely secure.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Maintain login sessions
• Analyze traffic and usage
• Improve functionality
• Personalize user experience

Users may disable cookies through browser settings, though some features may not function properly.

7. Third-Party Services

Our Services may integrate with third-party platforms such as messaging providers, payment processors, analytics services, or APIs.

We are not responsible for the privacy practices of third-party services.

8. User Rights

Depending on applicable laws, users may have the right to:

• Access personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Withdraw consent where applicable

Requests may be submitted through our contact information below.

9. Children’s Privacy

Our Services are not intended for children under 13 years old. We do not knowingly collect information from children.

10. International Data Transfers

Information may be stored or processed in servers located outside your country. By using our Services, you consent to such transfers where permitted by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

12. Contact Us